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It was my first time leasing a car, I was feeling pretty overwhelmed at other dealerships. Then I started working with Donovan at VW Boston, he made the process so simple and fun! Not to mention we ended up with a beautiful, safe car. Thank you!!
Great service and friendly staffs. My kids enjoyed the 2 hours of being there. 😉
The Service Department. I leased a new e-Golf out of state and immediately starting having electrical problems (this is my second e-Golf and I re-upped, so delighted in general with the car). In spite of the fact that Boston VW doesn't even really promote e-Golfs, the service department, and Bill McKenna specifically, were fabulous out of this world. Yes, the problem was complicated, and yes, it took a long time to figure out, but they were ceaselessly patient, generous (I got a loaner every single time) and always worked their hardest to satisfy, even though it must have been ...
Every service department needs a Mike DaCruz behind the desk. Mike had helped us out on an issue regarding road hazard insurance for a tire that had a nail in it. I had the car at one dealership that kept telling me I was not covered. Mike went the extra step and confirmed that we did have the coverage. I had to drive my car from one dealership to Boston Volkswagen to get the service we needed. Mike DaCruz gets 5 stars from our family.
I recently purchased a vehicle and had a very positive experience working with Hamil James. No pressure - very professional and accommodating - he took his time to answer all of my questions. It was a pleasure working with Hamil, Billy and Boston Volkswagen...and I got the best deal.
Six months later still don’t Have the second key for My car they promised me... called about 6 times and got Lots of BS.
I love Boston VW! The Service& Parts department are great. I had my 2001 VW Cabrio serviced and they kept me posted on the process with a video sent to my phone, and provide me with a shuttle to and from work!
Made an appointment today to test drive a new Golf and left a happy customer! The salesman, Josh Dupre, was very helpful and was genuinely interested in getting me into the right car. After a test drive, some negotiation, and working through the financing paperwork, I was in and out quicker than any dealer I've been to with a great price on the perfect car. Very happy with Josh, Ace (the finance guy), and the dealership as a whole. I will be back for all service and for my next car as well.
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